Welcome to the Community Concierge Program, where The Chamber is on a mission to foster stronger connections within the vibrant communities of Fargo, Moorhead, and West Fargo. This initiative is designed to create a supportive network that transcends geographical boundaries, allowing individuals to share experiences, build meaningful friendships, and cultivate valuable connections that last a lifetime!
- Authentic Connections
- Personalized Attention
- No Limits, No Boundaries
- Elevate Onboarding Experience
3 Program Levels
1. Premier: White-Glove Acclimation Service
+ All-encompassing package
+ Ensure integrated transition
What?
- Designed for employers who want to elevate their recruiting efforts.
- This could be memorable opportunities like dinners, networking events, and personalized activities.
- Up to 12 hours of customized community acclimation services in the first year!
Why?
- Personalized attention
- Increased attraction & retention of top talent
- Strategic investment in long-term success
- Greater job satisfaction
- Positive company culture
The Chamber is in a unique position from a third-party lens to offer an individualized personal approach to acclimate your candidates and/or new hires with an arsenal of community knowledge, resources, connections, and partnerships to nurture a sense of belonging and engagement. You sell your company and corporate culture; we showcase the community. – The Chamber
2. Customized: Á La Carte Menu of Services
Menu
- Customized Community Tour
- Coffee or Lunch
- Three-Month Acclimation Service
- Accompanying Partner or Spouse Support
- Welcome Basket
What?
- For employers to assist during candidate searches and when welcoming new employees.
- Options include tours, lunches, & personalized experiences.
- YOU select which offerings make sense for your business and candidate—we take care of the rest.
3. Icebreakers: Self Navigation
What?
- Icebreakers—local community champions, welcoming new hires, helping them settle in and build social connections.
- They introduce newcomers to local events, activities, and like-minded individuals.
- Employers are encouraged to share Icebreakers as a resource for their candidates and new team members who recently relocated to the area!
There are about 40 Icebreakers who are the best resources for and love to promote the many aspects of our great community. This service is at no cost!
Local Stories, Local Impact
Bobcat Company
Since summer 2023, Bobcat Company has partnered with The Chamber’s Community Concierge services to enhance its recruitment process by providing potential employees and their families with customized acclimation experiences like community tours, lunches, and welcome baskets. These personalized programs help candidates connect with the Fargo-Moorhead-West Fargo area, offering a firsthand feel for the region’s culture, lifestyle, and amenities.
This collaboration allows Bobcat to focus on recruiting while leveraging the Concierge team’s expertise to support relocation decisions, with notable success in attracting talent from across the U.S. As a Chamber Community Builder, Bobcat recognizes the importance of community collaboration in addressing workforce challenges and retaining top talent.
The community tours, just to name one service, coupled with the friendliness and professionalism of Chamber staff and Icebreakers, were instrumental in aiding some candidates’ decisions to accept our offer and move to the Fargo region. We have used the community tour for several candidate finalists over the past several months and have recently had two hires from the southeast region of the U.S. relocate to join our company. We anticipate more to come!”
– Director of People Programs Tina Amerman, Bobcat Company
The Community Concierge was great for someone like me, who was new to the area and had never visited this part of the country before. Donna truly helped me feel that moving here was the right decision.”
– Product Manager Colin Tsolis, Bobcat Vehicles (UTV and Toolcat)
My hesitations have been completely resolved, as I have been able to make countless friends and find many groups and organizations to feel at home with.”
– Program Manager NPD Lauren Tshoaeidi, Doosan Bobcat NA
Local companies who had success with the Concierge Program
Michael Greenwood, MD, Vance Thompson Vision
Vance Thompson Vision leverages The Chamber’s Community Concierge program to enhance its onboarding process and strengthen community ties to ensure new hires feel welcomed and integrated into the local community. The program matches the interests of potential employees with local opportunities, making them more likely to settle and thrive in the area. This strategic approach not only fosters employee satisfaction and engagement, contributing to long-term retention and business success but also boosts Vance Thompson Vision’s reputation within the community by showcasing a commitment to employee well-being and local involvement. “This program provided a glimpse into the community, with the hope of inspiring a potential new hire to envision themselves living here and joining Vance Thompson Vision,” Michael Greenwood, MD said.
President Tim Downs, Minnesota State University Moorhead
President Tim Downs, having transitioned to MSUM from Cal Poly Humboldt, heavily utilized The Chamber’s Community Concierge program to acclimate to the region. The program, which offered a personalized community tour, was instrumental in helping him feel welcomed and connected despite initial weather challenges during his interview. Through the Concierge services, Downs developed an understanding of the region’s unique history and potential, laying the groundwork for strong community ties.
As MSUM’s president, he emphasizes the university’s role as an indispensable community partner in social, cultural, and economic development, reinforcing the value of integrating MSUM with the surrounding communities to build regional growth.
“The Concierge program was a nice introduction to the community and to The Chamber,” he said. “It helped me identify ways to get connected to the community, and that’s been invaluable… I was excited to be a part of a university that prioritizes being indispensable to the region we serve.”
The possibilities are endless in how a business can work with the program in recruitment. Otter Tail Corporation also utilized The Chamber’s Community Concierge Program by having the concierge team reach out to potential new hires.
“I can’t thank you enough for the time you spent with both our candidates. They sang your praises! I so appreciate everything, and it was most definitely appreciated, and the candidates got so much out of the time they spent with you.”
– Otter Tail Corporation team
Innovate the Way You Attract Top Talent
How do you stand out from the rest?
Let’s face it—recruiting is one of the most important things in running a successful business, but it’s hard. You should focus on selling your company, while the Chamber showcases the community.
Let the FM community do the heavy lifting of welcoming your recruits!
- Elevate your employee onboarding experience
- Your candidates will build authentic connections
- Personalized attention for every candidate
- No limits, no boundaries
Replacement or turnover can cost a company over 200% of their salary for mid to high-level or specialized positions including agency fees and long-term ripple effects.
dheck@fmwfchamber.com
Want to learn how your business can begin utilizing the Community Concierge program?
Contact Donna today and take your employee onboarding to the next level!